VPNYZ
FAQs

No email address is required. Create an account with a username and password. Choose a username you can keep track of and set a unique password for VPNYZ. Once your account is created, make sure you can sign in to the user panel before checking plans and client downloads. Use a trusted password manager to store your login details, and never share your password and subscription link together in a chat group or public document. Creating an account and activating a plan are separate steps. Check the plan, its status and remaining data in the panel to see whether you have an active subscription.

Sign in to the user panel and find the subscription link in your account overview. First, make sure your plan is active and has data remaining, then copy the link. Open the subscription or configuration manager in your client, select your imported VPNYZ profile and update it. If you haven't imported it yet, choose the option to import from a link. Menu names vary by platform, but the goal is the same: have the client reload the configuration provided in the panel. After updating, check that the route list appears correctly, then connect to a route. Don't share your subscription link publicly as if it were an ordinary URL.

There is no device limit, so switching devices alone doesn't require you to choose a new plan. VPNYZ supports Windows / macOS / iOS / Android / Linux. Sign in to the same account on your new device, get the appropriate client and subscription from the user panel, then import the subscription and grant the required system permissions. When using multiple devices, keep an eye on the account's remaining data. Unlimited devices doesn't mean unlimited data. If you're no longer using an old device, sign out and remove saved subscription configurations so others can't access your account's connection details.

First, check that the client has imported the subscription for your current account, not an old profile or a link from another source. Then check your plan status and remaining data in the panel, make sure the client has selected the right profile, and update the subscription manually. If the update fails, restore basic internet access first, then check whether the copied link contains spaces, line breaks or missing characters. Avoid repeatedly deleting all your configurations; keep the error message so the issue can be diagnosed. If routes still don't appear, submit a support ticket with the client name, operating system and update error. Don't include your full subscription link.

Treat your subscription link as sensitive account information. Don't forward it or show it in public screenshots. Check for unexplained changes in data usage, then report the suspected leak through a ticket in the user panel and ask how to handle your subscription credentials. If the panel offers a subscription reset option, follow its instructions, then reimport or update the configuration on your own devices. Changing your login password and replacing your subscription credentials are separate actions. Don't assume the old link has been invalidated just because you changed your password; follow the panel's instructions or ticket response.

Disconnect the proxy and make sure your current network can access commonly used websites. If your basic connection isn't working, first address network sign-in, router connectivity or Wi-Fi issues. Once the network is working, check your plan status and remaining data in the panel, update the subscription and select a route again. Make sure your system allows the client to add a network configuration, and temporarily quit other proxy or network tools to prevent conflicting settings. Change one setting at a time and note the result. If every route fails, save the client error and follow a troubleshooting guide instead of reinstalling your operating system.

A connected status only means the client has reached a certain point in the connection process; it doesn't guarantee that a particular website is accessible. Try opening both a regular webpage and the site you're having trouble with to see whether access is failing everywhere or only for one service. If nothing loads, check that the system proxy is enabled, the current configuration is active and no other proxy tools are running. If only one service fails, check your routing rules and the region it requires. Try closing and reopening your browser. For DNS issues, start by restoring the settings recommended by the client; changing several DNS options at once makes it harder to identify the cause.

Browsers and standalone apps may use different network paths. Some apps don't use the system proxy, while others may be routed directly by your current rules. Check the client's connection log to see whether requests from the app appear, then review which rules they match. You can temporarily switch to global proxy mode to narrow down the cause: if access starts working, check your routing rules; if it still fails, look into the app's regional requirements and connection method. If the client supports virtual network adapter mode, read its permissions guidance before enabling it. Once you've identified the cause, switch back to a mode that suits everyday use so unrelated traffic doesn't continue going through the proxy.

A failed subscription update doesn't by itself mean the service is inactive. The cause could be your basic network, a copying error, client parsing or account status. Check your plan in the panel, then make sure the link saved in the client is complete and has no extra characters. Try updating both with the proxy connected and disconnected, and compare the errors. If the same link updates successfully on another supported device, focus on the local configuration and client compatibility. Note whether the failure occurs while fetching the subscription or parsing its configuration. Including that detail in a support ticket makes diagnosis easier than simply saying it doesn't work.

First, identify when the disconnection occurs: when the screen locks, when you switch apps, or when the network changes between Wi-Fi and mobile data. Check the system's background activity and battery settings for the client. Follow the client's guidance to allow necessary background activity, and make sure its network configuration permissions are still enabled. After a network change, the connection may need to be re-established. Check the client status, then reopen the app you're using. Don't run multiple tools that try to control the network at the same time. If the issue only occurs on a particular network or when the screen locks, include those conditions, your operating system and the client error in a support ticket to help distinguish device management from route issues.

First, check whether regular browsing is also slow without the proxy. If your basic connection is slow too, check your local network and downloads on other devices. If only proxy traffic is slow, keep the destination website the same and try other routes in the same region, then compare results across regions. Don't judge speed by geographic distance alone or draw conclusions immediately after switching routes repeatedly. Pause high-bandwidth tasks during testing to keep conditions consistent. If the issue occurs at a particular time, note when it happened, which route you used and what you were doing, then share those details in a support ticket instead of reporting only that it's slow.

VPNYZ covers 110+ countries / 240+ routes. The routes available to you depend on your current subscription and what appears in the user panel. First check which regions the destination service supports, then compare how each route performs on your network rather than choosing the geographically closest exit. Websites, AI tools and streaming services may have different regional requirements, so test them separately. Public route descriptions are there to help you choose; they don't mean every exit will work the same way with every platform. For sensitive actions such as signing in or making a payment, try to keep your region consistent to avoid verification issues caused by frequent changes.

These labels describe connection path types; they don't guarantee a particular result for every visit. IEPL dedicated routes generally refer to dedicated transport on a cross-border path. A relay route passes traffic through an intermediate node, while a direct route indicates a path without the same relay arrangement. Performance still depends on your local network, inter-network connections, exit status and the destination service. A label alone can't tell you which route will be faster. Start with the route descriptions on the nodes page, then test page loads, sustained connections and file transfers with the tools you use. If results differ, note the route name so you can compare again later.

Not necessarily. First check whether you can access other international websites, then check the tool's current service status, your account status and its regional requirements. If only one tool is affected, see whether the client is routing its requests through the proxy and try another exit that meets the platform's requirements. Browser cache, existing login sessions and extensions can also affect the result; test in a separate browser session. A route provides a network path, but it doesn't replace account permissions or eligibility on the destination platform. When reporting the issue, include the exact error page and what you were doing, and hide your account details so a platform-side restriction isn't mistaken for a problem with every route.

The homepage and video playback may use different domains and can be affected separately by content region, membership permissions and how the exit is identified. First make sure your account is entitled to watch the content, then check that playback requests match the right proxy rules. Try another route in the same region, then reopen the app or browser session. Seeing the homepage doesn't mean a route supports every content library or playback scenario. Streaming access depends on what you can verify on the platform itself. If you need help, provide the platform name, exit region and playback error—not your account password.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date, not at the start of each calendar month. When choosing a plan, consider how you use the web, AI tools and file transfers, then compare that with the usage shown in the panel. If your usage differs from what you expected, check whether other devices or background downloads are still using the subscription. Confirm your plan status, remaining data and reset schedule in the user panel, and double-check your selected plan before payment.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data is available until used and never expires. Monthly plans provide a set amount of data each month, resetting on your activation date. Choose based on how you use the service: compare monthly plans if you use it regularly, or check the data package terms if your usage is more occasional. Never expiring describes the data package's validity period; it doesn't mean unlimited data. Don't assume how data is deducted or whether packages and monthly plans can be combined. Check the plan page before switching or using both, and contact support if needed.

Alipay / WeChat Pay / USDT are supported. Pay through the plans and orders flow in the user panel, and check the plan you selected and the instructions on screen. After payment, return to the panel to check your order and plan status. A redirect from the payment page doesn't necessarily mean your subscription is ready to use. If payment is recorded but the order is still pending, refresh the order page before doing anything else to avoid paying twice. If the statuses still don't match, submit a support ticket with your order details, payment method and a screenshot of the payment result. Hide unrelated payment account details in the screenshot. Checking both the order status and payment record is more helpful than placing another order.

When you upgrade partway through, the price difference is converted into remaining days. Before upgrading, check the target plan, current order and adjustment shown in the user panel, then decide whether to proceed. Don't calculate the outcome by simply subtracting the old monthly price from the new one. An upgrade doesn't necessarily reset your data or start a new billing period; the result shown in the panel is what counts. If you're using a data package or have a pending order, first check which switching options are available. If you have questions about the conversion, submit a ticket before making changes. Include your current plan and the plan you intend to choose, and keep a record of the relevant page.

VPNYZ offers a 14-day, no-questions-asked refund. To request one, sign in to the user panel and submit a ticket clearly stating that you'd like a refund. Include the relevant order details and payment method. See the Terms of Service for the full policy. Connection troubleshooting and refund requests are separate issues; state which one you need help with instead of describing a refund as a technical problem. Watch for replies in the same ticket and provide any order verification details requested. Don't send your login password, full subscription link or unrelated payment information. Check the ticket for updates; this page doesn't promise a specific processing time.